Terms and Conditions

Please read through our Terms and Conditions below.

Modern information and communication technologies play a fundamental role in the activities of South Street. South Street is made up of a number of related companies whose principle activities are property asset management and in particular the provision of student accommodation. We are committed to protecting the privacy of those using our site and the confidentiality of the personal data with which our subscribers provide us. We are registered under the Data Protection Act 1998 and comply with the Act in all our dealings with your personal data.

This policy relates to all personal data collected from you when you register or use the site. The policy does not apply to any other websites or organisations to which our website provides a link or an advertisement.

Personal data is anything which can be used to identify you.

We collect personal data from the registration process or at any other point of communication. This data assists us in providing a range of products and services associated with the provision of student accommodation. This information may include your:

• Name and address
• Date of Birth
• Guarantor details
• Details of your University / College course
• Accommodation preferences
• Bank account and / or credit & debit card details
• References

In providing personal data you are indicating that you consent to the use of the data for the purposes provided below and in line with this policy. You should not provide us with data regarding your Guarantor/Referee if you have not obtained their consent.

The personal data you provide will be used in order to allow us to provide (and continue to provide) you with a particular service and/or product associated with the provision of student accommodation which may include any of the following:

• Confirming or updating your registration with us
• Sending information about our properties and/or services
• Reserving a room
• The operation of a tenancy agreement and / or contract

It may also be used to keep you updated as to any changes we consider you need to be made aware of for example:

• Changes to our terms and conditions
• Enhancement to the website
• Changes to our products or services
• Information regarding property management

We may also need to use your personal data in order to: enable us to comply with our legal and regulatory obligations detect any criminal or illegal activity.

When inputting your personal data online you will have the opportunity to state that you do not wish us to use your information for certain purposes including:

• Providing feedback
• To allow us to carry out research in relation to our business
• To update you about new products and services
• To pass your details to third parties

Wherever we request personal data in relation to your bank account or debit or credit card this will only be used for the specific purposes for which it is provided. Where we ask you to provide any personal data which is sensitive (such as racial or ethnic origin, religious beliefs or physical or mental health), this will not be disclosed to anyone without your express consent.
If you are aware that the data you have provided becomes incorrect, inaccurate or is no longer applicable please notify us as soon as possible by contacting the Accommodation Office in order that we can update your personal data.

Our site incorporates the use of Cookies. Cookies allow communication between a web browser and a web server which will identify you when you revisit our site. The use of a Cookie will allow us to customise the web page for you when you revisit the site. In order to make use of a Cookie we will ask you to provide limited personal data such as your name, email address and certain preferences. The data you provide stored in Cookies will also be used for the following purposes:

• Technical administration of the site
• Research and development
• Customer administration
• Marketing

We may disclose the personal data you provide to companies within South Street where necessary. In the absence of a legal obligation, personal data that you provide will only be retained for the length of time required in order to fulfil the purpose for which it was provided. We will never sell your personal data to third parties.

We have implemented security policies, rules and technical measures including encryption technology in order to protect the personal data that we hold from: • Unauthorized access • Improper use or disclosure • Unauthorised modification • Unlawful destruction or accidental lossAll our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our service users' personal data.

You can ask us whether we are keeping personal data about you and to have a copy of the personal data that we are holding about you.

Should you wish to make such a request please contact the Accommodation Office. There may be an administrative charge payable before the information can be released to you of £10 and this request must be put in writing.

If you have an enquiry or concern about our privacy policy, please contact the Accommodation Office.

The assured shorthold tenancy agreement is a formal document. Please ensure you read and understand it before signing the Agreement. By signing you agree to abide fully by these terms and conditions which include the full period of residency.

If there is anything you don't understand please ask the Accommodation Office.

Assured Shorthold Tenancy Agreement

The assured shorthold tenancy agreement refers specifically to the rental rates and the periodicity as set out within the shorthold tenancy. The full charge stated for accommodation entitles you to residency during the length of the assured shorthold tenancy agreement.

By signing this assured shorthold tenancy agreement; you are agreeing to be bound by its term for a room.You shall not be entitled to terminate this agreement which shall in any event end on the tenancy end date detailed below.

You undertake to remain in occupation of the allocated room throughout the said academic year and make all payments required.The Assured Shorthold Tenancy Agreement is a legally binding Agreement and the Resident should, if unsure about their position, seek independent legal advice.

The agreement contains the terms and obligations of your tenancy. It sets out the promises made by the Landlord to the Tenant and by the Tenant to the Landlord. These promises will be legally binding once the Agreement has been signed by both parties and then dated. You should read it carefully to ensure it contains everything you want and nothing that you are not prepared to agree to.

This tenancy agreement is a legal binding contract wherby the Tenany is responsible for payment of the rent for the entire agreed term

There is no provision wthin this agreement to terminate the tenancy early, however should a tenant circumstances change the only option available with permission of the Landlord is the re-let process

In this event the tenant is held liable for all rent under the agreement until the term period has expired OR a new student is found, application completed, new tenancy agreement signed and upon receipt of cleared funds due under the new agreement (whichever is sooner)

Please refer to the Assured Shorthold Tenancy Agreement for full details relating to the terms and conditions of the accommodation.

How to Pay

There are two methods of payment available:

1. Direct Debit, Our preferred method of payment in three termly installments, October, January and April, with a prepayment of £300 in August.

2. Payment in full, payment can be made prior to or on arrival

We do not accept American Express and there is a 2% surcharge on payments made by credit card and a 20p surcharge on payments made by debit card.

Additional Charges

Possible additional charges (if applicable):

  • Optional extras (dependent on choice)
  • Room change fee (subject to availability)
  • Administration fee for any amendment to the Dirct Debit Mandate - £50.00
  • Fines
  • Damage
  • Late payment charges / bounced cheques
  • Parking
  • Deposit

The Deposit as set out in the Offer of Tenancy is paid by the Tenant to the Landlord’s Managing Agent. The Deposit is held by The Managing Agent as Stakeholder. The Landlord and Managing Agent are members of the Tenancy Deposit Scheme. Any interest earned will belong to the Landlord.

If there is no dispute the Managing Agent will keep or repay the Deposit, according to the agreed deductions and the conditions of the Tenancy Agreement. Payment of the Deposit or any balance of it will be made within 10 working days of the Landlord and the Tenant agreeing the allocation of the Deposit

Cancellation Policy

The Company is not obliged to release any Resident who wishes to cancel or terminate the Agreement, but if the Company does accept such cancellation or termination it will charge the Resident a cancellation fee.

Unless you have already moved into the accommodation, you may cancel your Agreement (by giving us written notice of cancellation), at any time during the period ending on the date 7 days after the date you have signed the agreement, If you cancel the Agreement in those circumstances, we will make no charge and will return to you the booking fee and deposit in full. However, once you move into the accommodation or the Agreement is signed face to face with a representative of the Company, you lose any right to be released from the Agreement, other than in circumstances set out in paragraph 5 below.

Outside the Initial Cancellation Period, but before the Final Cancellation Date, you may cancel your Agreement (by giving us written notice of cancellation), on payment of a £150 cancellation fee. The Final Cancellation Date is 90 days prior to your Agreement starting.

If, after the Final Cancellation Date, you would like to be released from your Agreement and you have found a replacement tenant to take over your tenancy prior to your tenancy start date, we will release you from your Agreement on payment of a £150 cancellation fee. Your deposit will then be refunded to you.

If, after the Final Cancellation Date, you would like to be released from your Agreement but you have not found a replacement tenant to take over your tenancy prior to your tenancy start date, then, subject to paragraph 5 below, you will remain liable for the full contractual rent.

If a replacement tenant is found by you or ourselves part way through your tenancy, we will release you from your Agreement, from the date the new tenant takes occupancy, upon payment of a £150 cancellation fee. Your deposit will then be refunded.

*Please note that the company will only attempt to find a replacement tenant for you once full occupancy has been achieved for the accommodation sites.

Digs - Cancellation procedure

The cancellation procedure is as follows:-

The company has no obligation to honour any cancellation requests other than those in Section 1.8c of the Tenancy Agreement ("... the resident leaves due to a serious illness which the Company, at its sole discretion and at no obligation whatsoever, may decide to fully or partially release the Resident from their obligations under the Agreement."). By applying for cancellation you are not guaranteed to be released from your obligations in accordance with the Tenancy Agreement. Based on the reason for your request, your application may be submitted to the Board of Directors who review each case on an individual basis and the decision is at their discretion.

That you will be bound to the contract until a replacement student is found.

When you apply for cancellation your name is added to the bottom of the cancellation list. The first person on the cancellation list will be the first to be released if a student calls into the office looking for accommodation. However if you find a replacement student for your room yourself then you will be released before anyone from above you on the cancellation list. The account has to be kept up to date to keep you on the list - only students whose accounts are kept up to date will be considered for release if a replacement student is found.

A cancellation fee of £150 is payable if a replacement student is found and you are released from your Contract.

There is no guarantee that anyone will take over your contract and you would therefore have to pay for the room until the end of the academic year. In this case, if accommodation costs are paid on time and in full the £150 deposit will be returned minus any charges for damages caused.

Please bear in mind that the room you were originally allocated may be used by a current resident and you could be allocated into a different room.

It is recommended that students applying for cancellation return the keys for their accommodation. If the key is not returned please bear in mind that should there be any fines or damages attributable to the flat/house then the cost will be apportioned between the occupants and a charge made to the accommodation account of all key holders.

If you have any queries regarding your cancellation request please contact one of the team in the Site Accommodation Office.

Key Features

The Pinnacles site is one of the newest student accommodation developments in Sheffield, so expect the very latest mod cons, on-site communal areas and an ideal location for the centre of Sheffield.

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